Privacy Policy

BumBuddy operates this store and website, including all related information, content, features, tools, products, and services in order to provide customers with a curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control regarding the collection, processing, and disclosure of personal information.

By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. This does not include information that is anonymized or de-identified so that it cannot reasonably identify you.

We may collect personal information such as contact details including your name, shipping address, billing address, email address, and phone number. We may also collect financial information including payment details, payment confirmations, and transaction information necessary to process your orders.

We may collect account information such as usernames, passwords, preferences, and settings when you create or manage an account with us. In addition, we collect transaction information including products viewed, items added to your cart, purchases, returns, exchanges, or cancellations.

We may also collect communications you send to us, such as messages submitted through customer support or contact forms. Device information including your IP address, browser type, device identifiers, and network details may also be collected. Usage information such as how you interact with the website, pages you visit, and actions you take while using the Services may also be gathered.

Sources of Personal Information

We collect personal information directly from you when you create an account, place an order, contact us, or interact with our Services.

Some information is collected automatically when you visit or use our website through cookies and similar tracking technologies. These tools help us understand how visitors use the website and allow us to improve the experience.

We may also receive information from service providers that support our operations, as well as from business partners or third parties who assist with advertising, analytics, or technical services.

How We Use Your Personal Information

We use personal information to provide and improve our Services. This includes processing orders, handling payments, fulfilling shipments, managing accounts, and facilitating returns or exchanges. Your information may also be used to personalize your shopping experience and recommend products that may interest you.

Personal information may also be used for marketing and promotional purposes. This may include sending promotional emails or displaying advertisements related to products you have previously viewed or purchased. You may opt out of marketing communications at any time.

We also use personal information to maintain the security of our Services, prevent fraud, investigate suspicious activity, and ensure safe transactions.

Additionally, we use personal information to communicate with you, respond to inquiries, and provide customer support. In some cases, we may process information to comply with legal obligations or respond to valid requests from government authorities or legal processes.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to trusted third parties who assist us in operating the Services.

This may include payment processors, shipping providers, analytics providers, marketing partners, and customer support platforms that help us run the store and fulfill orders.

We may also share information when required to comply with legal obligations, enforce our policies, respond to lawful requests, or protect the rights, property, or safety of our business, customers, or others. In the event of a business transaction such as a merger, acquisition, or restructuring, personal information may be transferred as part of that transaction.

Third-Party Websites and Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. If you choose to visit these websites, we encourage you to review their privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites. Any information you provide to those websites is subject to their own policies.

Children’s Information

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If a parent or guardian believes that a child has provided personal information to us, they may contact us to request that the information be removed.

Security and Data Retention

We implement reasonable security measures designed to protect personal information. However, no system can guarantee complete security, and information transmitted over the internet may not always be secure.

We retain personal information only for as long as necessary to provide the Services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the ability to request access to the personal information we hold about you, request corrections to inaccurate information, request deletion of your personal data, or request a copy of your information in a portable format.

You may also have the right to opt out of targeted advertising or marketing communications. Promotional emails may include an unsubscribe option that allows you to stop receiving marketing messages while still receiving important service-related communications.

We may need to verify your identity before fulfilling certain requests related to personal information.

International Data Transfers

Your personal information may be stored or processed in countries outside the country where you live. When transferring data internationally, we rely on appropriate safeguards where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us at support@bumbuddy.store or by mail at:

6th Floor, Meydan Grandstand
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates